Privacy Policy
Last updated: June 15, 2026
1. Information We Collect
We collect information you provide directly: name, email address, phone number, billing address, GSTIN (for business customers), and payment information (processed securely by Razorpay, we do not store card details). We also collect usage data: generated images, token consumption, feature usage patterns, and account activity logs.
2. How We Use Your Information
Your information is used to provide and improve the Platform: process subscriptions and payments, generate invoices, send service-related communications, personalize your experience, analyze usage patterns to improve features, and enforce our Terms of Service. We do not sell your personal data to third parties.
3. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption in transit (TLS) and at rest. Generated images are stored in your account gallery. We implement access controls and regular security audits. However, no method of electronic storage is 100% secure.
4. Data Retention
We retain your account data for as long as your account is active. Generated images are retained in your gallery. If you delete your account, your data is deleted within 30 days unless required for legal or compliance purposes. Backup copies may persist for up to 90 days.
5. Cookies
We use essential cookies for authentication and session management. Analytics cookies help us understand usage patterns to improve the service. You can control cookie preferences through your browser settings. See our Cookie Policy for detailed information.
6. Third-Party Services
We use Razorpay for payment processing. Razorpay's privacy policy governs how they handle your payment data. We may use analytics services to understand Platform usage. These third parties have their own privacy policies governing data handling.
7. Your Rights
You have the right to access, correct, or delete your personal data. You can update your profile information in account settings. To request data deletion, contact support. You may export your generated images at any time. We will respond to requests within 30 days.
8. Children's Privacy
The Platform is not intended for users under 13 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or through the Platform. Continued use after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries, contact us at support@arvora.com or through our contact page. You may also write to us at our registered business address.